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Customer Supply Chain Analyst & Sales Support

  • full-time
  • Sales and Marketing

Canada’s leader in the production of cookies, Leclerc also manufactures sugar wafers, snack bars, breakfast cereals, crackers, and chocolates. The thriving family company currently sells its products in more than twenty countries all over the world.

Leclerc is, and has always been, on the leading edge of technology and constantly works to ensure the complete satisfaction of its customers. Together with over 1000 employees, the company builds on production processes and rigorous distribution networks in order to offer the highest quality products. For more than 110 years, Leclerc has successfully balanced innovation, freshness, and good taste, pleasing customers of all ages.


Supply chain:

  • Execute weekly forecast analytics & provide insight on forecast variance and growth opportunities.
  • Identify and execute cost savings initiatives related to the customer’s supply
  • Manage planning & execution of New Products, Discos, Key Season, Promotions with internal teams and the Customer.
  • Ensure Customer’s Supply Chain KPI expectations are being met through cost effective processes (Fill Rate, On-Time Pick up and Vendor Deliveries).
  • Ensure proactive communication to customer pertaining to issues related service
  • Create and execute weekly/monthly reporting both internally and externally.
  • Conduct in depth analysis of monthly non-compliance charges to identify and proactively resolve root causes.
  • Ensure collaborative planning and proactive communication with key stakeholders including Sales and Customer teams.
  • Represent the Customer Supply Chain Department during weekly face to face Customer meetings.
  • Ability to work internally with cross functional departments; Sales & Demand Planning.
  • Loblaw and Walmart experience considered an asset.   


  • Assist with preparation of Customer Meetings & Customer Reviews
  • Learn, understand and assist with the development, review process and execution of the business at small accounts.
  • Assist in managing new account opening, special events.
  • Contact prospective business clients within specific industries
  • Develop relationships and serve as customer’s primary point of contact on client-specific issues (i.e. Category Management, Consumer Shopping Behavior, and Promotion Strategies)


  • Business degree or equivalent
  • Must have a minimum of 3-5 years experience in a similar role with a strong understanding supply chain in a consumer packaged goods environment
  • Must have a valid driver’s license
  • SAP experience would be an asset
  • Strong working knowledge of Microsoft Programs (Excel, Power Point, etc.)
  • Strong analytical, organizational and time management skills
  • Excellent interpersonal, presentation and communication skills
  • Strong team player
  • Ability to demonstrate Individual Leadership.
  • Ability to influence
  • Continuous Improvement Mindset with a bias for action.